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Subscription

BIKE AND ACCESSORIES

REPAIR AND MAINTENANCE

HEIST

RENEWAL, CHANGE OR CANCELLATION OF PLAN

SUBSCRIPTION

How do I subscribe to Kleta?

Your subscription to Kleta is done online through the website, you just have to choose the bike with the accessories you want, make the payment and... that's it! Once the subscription is made, you have to book an appointment to come and pick it up at one of our stores... our team will be happy to assist you!
When does my subscription start?

Remember that, even if you have already made the payment through our website, your subscription does not become effective until the day you pick up your Kleta bike.
What does my subscription include?

In addition to your own bicycle with all locks and lights included, your Kleta subscription includes home repair and maintenance service and an anti-theft guarantee.
Do I have to pay a bond or deposit?

No, at Kleta we want to make it easy for you and be flexible with our users, so you don't have to pay any type of deposit on your subscription.
In which cities is Kleta available?

We currently offer our service in Barcelona and Valencia…if you live in another city in Spain, don't worry…many more are coming soon!
Can I subscribe to Kleta if I live in the metropolitan area?

With Kleta your bike is your own so you can take it wherever you want. In case you do not live in the city, the only thing you have to keep in mind is that our home maintenance and repair service only applies within the city (either Barcelona, Valencia or Seville), so in case of If you have an incident, you must park your Kleta in the city so that our mechanics can go to solve it.

Your subscription to Kleta is done online through our website, you just have to choose the bike, the duration of the plan, the accessories and the Kleta Service that best suits you. Then you make the payment and... You're done!

Once the subscription is done, you must book an appointment to come and pick up your bike in one of our stores, our team will be happy to assist you.
Even if you have already made the payment through our website, your subscription will not be effective until the day you pick up your bicycle. The reservation to pick up your Kleta must be made during the subscription process.

If for any reason you are unable to attend your scheduled pick-up appointment, you have the option to reschedule the appointment through the app for users.
Your subscription will end on the contract end date, which is the day before the start date of your next renewal. For example, if you have a 12-month plan, and you started your subscription on October 11, 2023, your contract end date would be October 10, 2024.

From the app for users, click on the "YOUR SUBSCRIPTION" section and then click on "VIEW DETAILS", there you will find all the details regarding your subscription and at the bottom the "Start date" and "End of contract date".

If you wish to cancel your subscription, you must schedule a "CANCELLATION APPOINTMENT" selecting the day and time before the end date of the contract. Once the return of the Kleta has been made, your subscription will be 100% cancelled.
Please note that you must have fulfilled the minimum commitment period of your plan: monthly, quarterly or yearly.

If you need a specific confirmation of the end date of your subscription, please contact us at support@kleta.com.
Your plan will automatically renew at the end of each minimum commitment period (quarterly or yearly), unless you decide to cancel or modify it before the renewal date.
Your subscription will renew with the same plan, accessories and services you currently have. You will be able to view all the details from your app for users by clicking on the “YOUR SUBSCRIPTION” section and then click on “VIEW DETAILS”.

If you want to add accessories, click on “ADD ACCESSORIES” and select the accessory you need.

And in case you want to change your plan, bike model (e-Kleta or Kleta) or add an additional service, you can request it when you renew your subscription.
If you wish to cancel your subscription, the first step is to access the a pp for users, click on the "YOUR SUBSCRIPTION" section, then click on "X Cancel your subscription" where you can complete the form and schedule an appointment to return the bicycle.

Remember that you must select a day and time before the end date of the contract. *Subject to the permanence of your plan.

The second step will be to go to your appointment and actually return the bike at the store or Kleta point you have chosen. From this moment on, your subscription will be 100% cancelled.

In case you wish to cancel without having reached the minimum commitment date, i.e. without having completed your plan, you must take into account that there is an extra charge, and you will be charged for the remaining months. Remember that a 3-month subscription implies 3 months of commitment and a 12-month subscription implies 12 months of commitment, so you can cancel, at no additional cost, in the last month of your plan.
These are the services you sign up for so you don't have to worry while enjoying your Kleta. All our Kleta subscription plans include 90% coverage, and maintenance and repairs at home in maximum 48h. In addition, you have the possibility to contract a 100% coverage to improve even more your exprience/subscription.

Here we explain how the coverage and home repairs work.
Your subscription includes:

A yellow wheel bicycle.

Security locks.Lights: front and rear.

Cell phone holder.

Bell.

Easel.

*Only for e-Kleta: charger and battery.

Your subscription to Kleta includes a coverage (90%) and maintenance and repairs at home in maximum 48h.

You always have the possibility to contract 100% coverage and additional accessories (basket, baby/child seat, additional battery and charger, rear rack and rearview mirror) from our app for users in the “YOUR SUBSCRIPTION” section.
In case you don't live in the city, the only thing you have to check is the coverage map of our home maintenance and repair service according to your city.

So in case you have an incident, you will have to park your Kleta in the city so that our mechanics can go to solve it. See the coverage map of Barcelona here. Know the coverage map of Valencia here.
Once you have your subscription active, you will not be able to make changes to the type of plan, services, or bike you have chosen. You will only be able to make changes when your last month of subscription starts (in case you want to renew it). On the other hand, if you want to add an accessory to your bike, you can always do it from the app for users. From the “SUBSCRIPTION” section and look for the option “Add accessories”. Select the ones you are interested in and choose the day and time to come to the store so we can put them on your bike. It couldn't be easier!
You get 5 gift vouchers of 30€ in e-Kleta for your family and friends to enjoy! Your referral link can be found in the user app, on the home page, by scrolling down to “family&friends” and clicking on “How does it work”.

Get your family and friends to subscribe by scanning your QR or share your referral link with them.
If someone subscribes through it, you will get 15€ off your next payment. In addition, your friend will receive 10€ discount for the first 3 months, for a total of 30€.

The discount only applies if your friend is a new user and subscribes to a 3 or 12 month plan in e-kleta.
If you have a discount applied for your next payment, you will not be able to accumulate the -15€ discount for yourself, but your friend will still get the 30€ discount.

All “e-Kletas” (our own model) are equipped with a removable battery designed to offer you comfort and safety. Here, we explain how to handle the battery and what to do in case you have a problem with it:

Your e-Kleta's battery is easily removable, allowing you to take it with you to prevent theft when you park your bike on the street. It has an indicator that lets you know the current charge level, helping you to better manage its use and recharge. It comes with its own charger, allowing you to recharge the battery anywhere with access to a power outlet.

If you experience any problems with your battery, such as difficulties in charging, a rapid drop in charge or any other type of issue, it is important that you report it so that we can assist you in the best possible way. To report an issue, log in to your app for users. Use the email address you registered with the log in.

We also have other models of electric bikes with removable battery such as the e-kleta family.
Kleta is a model of urban bike, with the great difference of being a bike designed with a security system that includes anti-theft parts, high security locks, wheels with high resistance to punctures and high quality assembly. We make sure to offer you a quality Kleta bike, so that you feel safe.
We have several accessories for you to customize your Kleta according to your needs: Basket for you to carry what you need, saddle for the little ones, cell phone holder for you to program your route, rearview mirrors and helmet (which you can also buy and pay in installments according to your subscription plan). Soon, we will have new accessories for you to continue customizing your kleta.
The installation of accessories not included in your Kleta subscription is allowed as long as they can be removed without leaving residues, although we do not recommend it, since we will not be able to do maintenance or repairs if you have any incidence with them. Remember that if you have a theft of one of the Kleta accessories, we will replace it at no additional cost.
If an accessory of your Kleta bike is stolen, such as the wheel, the basket, the saddle, the phone holder or the pedals, you don't have to worry. You will have to report the incident through the app for users.

It is important that, when using your Kleta, you always secure the bike in a suitable parking lot or bicycle parking and take with you the keys and the battery (in case you have an e-Kleta), as this ensures greater security.

After registering the incident, the usual process involves taking the bike to one of Kleta's workshops so that a mechanic can assess the damage and proceed with the repair or replacement of the missing accessory.

The 90% coverage: Covers damage to the bicycle due to wear and tear. Damage that is not considered wear and tear will be billed additionally. In case of theft of the bike you will have to pay an amount that varies according to the model (as long as the coverage applies). Check the rates in case of theft here.

The 100% coverage: Covers any type of damage to the bike. In case of theft of the bike you pay nothing (as long as the coverage applies).
Your Kleta comes with a system of anti-theft locks and unique tools that protect the different parts of the Kleta. This means you can leave your Kleta parked outside your home without worrying, even at night! In the case of the folding bike, you can comfortably bring it home.

In case of theft of your bike the coverage applies as long as you have parked the biciKleta correctly, as we show you in the delivery of your bike:

Park it in an inverted 'U' shaped bicycle parking (not on a fence, a tree or a traffic sign), in that case the warranty would not apply.

Secure the bike with the anti-theft lock system and verify that they are properly secured.

You must have the keys with you and also the battery in case of e-kleta.

Otherwise, the coverage will not apply.

In case it should happen:

You must report the theft through the app for users: from the home page click on "LOSS OR THEFT", option "BICYCLE" as soon as possible and complete the form to start the process.

You will be charged an administrative fee that varies according to your bike model (mechanical, electric or folding) and your Kleta Service plan. With this fee, our team will manage the police report and start an investigation to try to find the bike. In case we find your bike, this fee will be refunded in full. Learn more about our rates in case of theft here.

Our customer service team will contact you to schedule an appointment where you can come and pick up your new bike. On the day of the appointment, remember to bring your keys and battery (if you have e-Kleta) in case you have them with you.

If you have purchased the extra 100% coverage service, you will not have to pay anything, since the coverage covers the full value of the bike.
Coverage does not cover in the event that your bike is stolen due to improper use. This means that you left it improperly parked (on a fence, tree, road sign, etc.) or with the keys in the ignition. Learn more about the rates in case of theft here.

In case you have an e-Kleta, always remember to take the battery with you, as the coverage does not include in any case the loss or theft of the battery or copy of the keys.

In any case, whether or not the coverage covers the theft, you must notify the theft through the app for users so we can start the process.
All the accessories that are part of your Kleta subscription come with anti-theft nuts, so you can leave your bike on the street without having to remove them from the bike.

If any of the accessories included in your subscription are stolen, upload an incident as soon as possible through the app for users. Our team will coordinate with you the replacement of the accessory, keep in mind that if there has been an improper use of the accessory or the bike, the replacement may have a charge. See our list of rates.

Buying your next electric bike with Kleta is very easy. First you must choose your city to see the availability. Then select the bike you like and before continuing with the checkout select how you prefer to pay, if you prefer to pay in cash or through financing. Continue the process and book an appointment to pick up your bike in our stores (in Barcelona or Valencia) or choose home delivery if you are in another city. If you are in Barcelona or Valencia, you can add our Kleta Service pack (depending on the model, it can include 90% coverage and home repairs and maintenance in less than 48h). This will not be charged at the time of payment, you will only be requesting that you are interested in hiring it, and if you wish you can add it the day you come to pick up your bike.
You can choose if you prefer to pay the total value, or if you prefer, you can choose to pay by financing.

If you choose financing, you can do it with Cetelem or Klarna. With Cetelem you have the option to pay in up to 60 installments and receive pre-approval in 3-4 days. With Klarna you can finance in up to 3 installments and receive instant approval.
If you buy a bike through Kleta, depending on the model and city where you are, you can add a Kleta Service pack that includes home repairs in maximum 48h and/or 90% coverage. This Kleta Service pack is only available for Barcelona and Valencia and varies depending on your bike model. To add the Service pack select it if you are interested and you can decide if you want to hire it the day of delivery. This pack has a minimum commitment of 12 months that you will pay monthly and, if you wish, you can renew it after that time.
You can buy throughout Spain. The cities where the "Unlimited repairs and maintenance" service is available are: Barcelona and Valencia.

If you are in another city, select the option “Other” in the list of cities. In this case, the delivery will be made to your home address.
If you chose the store pick up (available only in Barcelona and Valencia) the delivery is free of charge. Once you have placed the order for your Kleta, either in cash or through financing, you only have to book an appointment to pick it up.

We also offer home delivery available for the whole peninsula. Delivery time is 2 to 4 working days.
DNI, NIE or NIF. Depending on your current employment status, we will ask you for a series of information in order to successfully complete your application.

Discover our selection of urban electric bikes perfect for moving freely around the city. Warranty included, financing option and the option to try before you buy.

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Buy your new urban bike!

Your own bike for a monthly, quarterly or annual rental, designed to move freely in the city with the accessories and services you need.

Your own bike for subscription!

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How, when and where you prefer.

Especialista de Bicis Urbanas

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