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Subscription

BIKE AND ACCESSORIES
REPAIR AND MAINTENANCE
HEIST
RENEWAL, CHANGE OR CANCELLATION OF PLAN
SUBSCRIPTION
  • How do I subscribe to Kleta?
    Your subscription to Kleta is done online through the website, you just have to choose the bike with the accessories you want, make the payment and... that's it! Once the subscription is made, you have to book an appointment to come and pick it up at one of our stores... our team will be happy to assist you!
  • When does my subscription start?
    Remember that, even if you have already made the payment through our website, your subscription does not become effective until the day you pick up your Kleta bike.
  • What does my subscription include?
    In addition to your own bicycle with all locks and lights included, your Kleta subscription includes home repair and maintenance service and an anti-theft guarantee.
  • Do I have to pay a bond or deposit?
    No, at Kleta we want to make it easy for you and be flexible with our users, so you don't have to pay any type of deposit on your subscription.
  • In which cities is Kleta available?
    We currently offer our service in Barcelona and Valencia…if you live in another city in Spain, don't worry…many more are coming soon!
  • Can I subscribe to Kleta if I live in the metropolitan area?
    With Kleta your bike is your own so you can take it wherever you want. In case you do not live in the city, the only thing you have to keep in mind is that our home maintenance and repair service only applies within the city (either Barcelona, Valencia or Seville), so in case of If you have an incident, you must park your Kleta in the city so that our mechanics can go to solve it.
  • Your subscription to Kleta is done online through our website, you just have to choose the bike, the duration of the plan, the accessories and the Kleta Service that best suits you. Then you make the payment and... You're done!

     

    Once the subscription is done, you must book an appointment to come and pick up your bike in one of our stores or Kleta points, our team will be happy to assist you.

  • Even if you have already made the payment through our website, your subscription will not be effective until the day you pick up your bicycle. The reservation to pick up your Kleta must be made during the subscription process.

     

    If for any reason you are unable to attend your scheduled pick-up appointment, you have the option to reschedule the appointment through the app for users.

  • Your subscription will end on the contract end date, which is the day before the start date of your next renewal. For example, if you have a 12-month plan, and you started your subscription on October 11, 2023, your contract end date would be October 10, 2024.

    From the app for users, click on the "YOUR SUBSCRIPTION" section and then click on "VIEW DETAILS", there you will find all the details regarding your subscription and at the bottom the "Start date" and "End of contract date".

    If you wish to cancel your subscription, you must schedule a "CANCELLATION APPOINTMENT" selecting the day and time before the end date of the contract. Once the return of the Kleta has been made, your subscription will be 100% cancelled.
    Please note that you must have fulfilled the minimum commitment period of your plan: monthly, quarterly or yearly.

    If you need a specific confirmation of the end date of your subscription, please contact us at support@kleta.com.

  • Your plan will automatically renew at the end of each minimum commitment period (monthly, quarterly or annual), unless you decide to cancel or modify it before the renewal date.

     

    Your subscription will renew with the same plan, accessories and services you currently have. You will be able to view all the details from the app for users by clicking on the "YOUR SUBSCRIPTION" section and then click on "VIEW DETAILS".

     

    If you wish to add accessories, click on "ADD ACCESSORIES" and select the accessory you need.

     

    And in case you want to change your plan, change the bike model (e-Kleta or Kleta) or add an additional service, click on "ENHANCE YOUR SUBSCRIPTION" and you will be able to choose everything you need to pedal without worries.

  • If you wish to cancel your subscription, the first step is to access the app for users, click on the "YOUR SUBSCRIPTION" section, then click on "X Cancel your subscription" where you can complete the form and schedule an appointment to return the bicycle.

     

    Remember that you must select a day and time before the end date of the contract. *Subject to the permanence of your plan.

     

    The second step will be to go to your appointment and actually return the bike at the store or Kleta point you have chosen. From this moment on, your subscription will be 100% cancelled.

     

    In case you wish to cancel without having reached the minimum commitment date, i.e. without having completed your plan, you must take into account that there is an extra charge, and you will be charged for the remaining months. Remember that a 3-month subscription implies 3 months of commitment and a 12-month subscription implies 12 months of commitment, so you can cancel, at no additional cost, in the last month of your plan.

  • These are the services you sign up for so you don't have to worry while you enjoy your Kleta. All our subscription plans include an anti-theft guarantee (90%), workshop repairs and incidents resolved within 48 hours. In addition, you have the possibility to contract more services and improve the current ones:

     

    • 100% anti-theft guarantee for only +7€/month

    • Repairs in garages and at home (in Barcelona and Valencia) for only +5€/month

    • Incident resolution in 24 hours for only +3€/month

  • Your subscription includes:

     

    • A yellow wheel bicycle.

    • Security locks.

    • Lights: front and rear.

    • Cell phone holder.

    • Bell.

    • Easel.

    • *Only for e-Kleta: charger and battery.

    • Your subscription to Kleta includes an anti-theft guarantee (90%), workshop repairs and incidents resolved within 48 hours.

    • You always have the possibility to purchase additional services and accessories (basket, baby/child seat, additional battery and charger, rear rack and rearview mirror) from your user portal in the "YOUR SUBSCRIPTION" section.

  • In case you do not live in the city, the only thing you have to check is the coverage area of our home maintenance and repair service according to your city.

    So in case you have an incident, you will have to park your Kleta in the city so that our mechanics can go to solve it. Or check the location of our Kleta Points and book an appointment in case you need an express repair. See the coverage area of Barcelona here. Know the coverage area of Valencia here.

  • You can always decide to upgrade your service benefits, just log in to the app for users, go to the "YOUR SUBSCRIPTION" section, click on the "ENHANCE YOUR SUBSCRIPTION" option. You will be able to choose whether you want the Kleta Service upgrade to be effective immediately or starting from your next invoice.

  • If you have a mechanical Kleta and you want to switch to an electric one, we make it very easy, you must do it through your app for users, go to "YOUR SUBSCRIPTION", look for the option "ENHANCE YOUR SUBSCRIPTION".... Choose the option "Switch to e-Kleta" and it will guide you through the whole process.

  • You have 5 gift vouchers of 30€ on e-Kleta for your family and friends to enjoy! Your referral link can be found in the app for users on the home page, by scrolling down to "family&friends" and clicking on "How it works".


    Get your family and friends to subscribe by scanning your QR or share your referral link with them.


    If someone subscribes through it, you will get 15€ off your next payment. In addition, your friend will receive 10€ discount for the first 3 months, for a total of 30€.
     
    The discount only applies if your friend is a new user and subscribes to a 3 or 12 month plan in e-Kleta.

  • If you have a discount applied for your next payment, you will not be able to accumulate the -15€ discount for yourself, but your friend will still get the 30€ discount.

Discover our selection of urban electric bikes perfect for moving freely around the city. Warranty included, financing option and the option to try before you buy.

Buy your new urban bike!

Your own bike for a monthly, quarterly or annual rental, designed to move freely in the city with the accessories and services you need.

Your own bike for subscription!

Do you have other questions?

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