Kleta: frequently asked questions in Valencia
The fee includes the bike, maintenance, repairs and theft protection in a single monthly payment, and there is no commitment: choose a monthly, semestral or annual plan and cancel with notice.
If the bike breaks down our workshop repairs it at no cost so you're never without mobility, and in Valencia we offer mechanical bikes, ideal for such a flat city.
With Kleta your monthly, semestral or annual subscription includes a mechanical bike built for flat Valencia, maintenance, on-site repairs, theft protection and 5 € of monthly Cooltra credit. If something breaks, our mechanic comes to wherever your bike is.
Your bike for getting around Valencia, no surprises
With Kleta the bike is yours for the whole subscription: one monthly, six-month or yearly fee with everything else included to ride around Valencia without worrying about workshops, locks or surprises.
What your Kleta subscription includes in Valencia
Riding around Valencia with Kleta means getting, every month:
- Maintenance and repairs included: forget about workshops and surprise bills; if something breaks, our mechanic comes to wherever your bike is.
- Lock, lights and accessories included, with anti-theft cover: if it disappears, you don't start from scratch.
- €5 Cooltra credit every month: use it on Cooltra's shared scooters and bikes whenever your Kleta isn't with you.
- Flexible plans —monthly, six-month or yearly—, mechanical kleta or electric e-kleta, and available as a company benefit.
How the on-site mechanic works in Valencia
No workshops, no waiting: you report the issue and we come to your bike, wherever you are in Valencia.
- You spot a problem: a strange noise, a soft brake, a flat tyre.
- Report it from the app with a photo and choose when and where, in under a minute.
- We come to your bike: the mechanic goes to wherever the bike is and you're there to unlock it.
- Fixed and rolling: we notify you when it's done, all sorted without a workshop.
Our subscribers in Valencia save +€100/year on repairs compared with owning a bike.